Set up your organisation
Departments, teams and who belongs where.
How it works
AOH creates your organisation in nørma. From there, an Organisation Admin builds the structure in “Structure”, which has four parts: Levels, Groups, People and Leaders.
Levels are the names of your ladder, such as Company, Department, Team. Groups are the actual departments and teams, arranged as a tree. A leader assigned to a group sees that group and everything inside it.
Step by step
- In Structure, open Levels and name each level of your organisation.
- In Groups, add your departments and teams at the right level.
- Add your people (see “Invite your people”), then assign each person to a group under People.
- Under Leaders, choose who leads which group and tap “Assign”.
- In Settings, set your organisation’s timezone and default helpline region (people can pick their own), and add your own support, such as your EAP, to the Support directory.
- In “Group check-in”, set when the monthly check-in opens.
Good to know
Groups are archived rather than deleted, so their history is kept.
Plan group sizes for privacy: a group under your organisation’s minimum (five people, or higher if you’ve raised it) shows no results, and can hide its department’s too. Structure shows each group’s status.
nørma doesn’t replace your EAP. It works earlier, day to day, and sits beside it. Add your EAP in the Support directory (“Add entry”) and it appears in the app under “At work” on the Support screen.
Still need a hand?
Contact your nørma contact. They can help with setup, sign-in, your agreement and anything this help centre doesn’t answer.
Need someone to talk to now? See When you need more support.